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Terms and conditions


The treeme Shop GmbH / Im Stadtwald 3 / CH-9400 Rorschach, operates an online portal under the Internet address, on which products made of Paulownia precious wood for the areas of sports equipment, musical instruments, art objects, furniture, design and lifestyle are sold internationally.

For all orders, deliveries and services that are made via this website, the following general terms and conditions apply exclusively in the version valid at the time of the order. We do not recognise any deviating provisions of the customer unless we have agreed to their validity in writing.

§ 1 Conclusion of contract, order confirmation and storage

Conclusion of contract

The presentation of the products on our online portal does not constitute a legally binding offer. By clicking on the button "Payable order" you place a binding order for the products contained in the shopping cart. The confirmation of receipt of the order follows immediately after sending the order and does not constitute an acceptance of the contract.

The treeme Shop GmbH offers the buyer and our partners an online sales platform. The treeme Shop GmbH acts with the sales of the commodity both as a salesman and as mediator between buyer and partner. The sales contract is closed between the buyer and the treeme Shop GmbH or partner. The sales contract comes off only with delivery of the commodity to the buyer. The treeme Shop GmbH is not contracting party with goods of partners and takes over therefore no responsibility for that contract. The legal trading conditions as well as revocation instruction and/or return right of the partners apply.

Articles will only be sold in quantities that are customary in households. The treeme Shop GmbH is entitled to reject a purchase offer on your part without indication of reasons, in particular if the suspicion exists that the goods acquired over treeme Shop GmbH are to be resold commercially.
The treeme Shop GmbH offers no products for purchase by minors. If the customer is under 18 years, the cooperation of a legal guardian is necessary.

Order confirmation and storage

We store the text of your contract, which, however, for your security cannot be directly accessed. The "confirmation of receipt" of your order appears once on your screen after you have sent the order to us by clicking on the "order subject to payment" button. You can view your current and completed orders at any time in the "My Account" area. In addition, you will receive the order confirmation with all the data entered by e-mail.

§ 2 Prices and shipping costs

The prices stated on our website in the corresponding currency of the seller at the time of your order are valid. All prices declared under treeme Shop GmbH are inclusive the legal value added tax of the respective country of the salesman. The forwarding expenses information is in each case on the product side. An automatic inclusion of forwarding expenses is proven. A possible inclusion of shipping costs in the purchase price depends on the seller and the respective offered product and is shown in the respective offer. The prices refer to the items shown in each case according to the description given, but not to possible contents, accessories and decoration.

Attention: For shipments to countries outside the European Union (EU) - with the exception of Switzerland - there are additional costs. Customs, taxes and customs clearance fees are not included in the shipping costs and cannot be influenced by us. They are collected separately by the sender. In Switzerland, customs and taxes are included in the shipping flat rate.

§ 3 Right of withdrawal for consumers

As a consumer, you have no legal right of withdrawal under Swiss law for your online order.

Revocation instruction according to German law

Right of withdrawal (German version)
You have the right to revoke this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of revocation of the products GmbH you must please

In the city forest 3
CH-9400 Rorschach

inform us by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, but this is not mandatory. You may also electronically complete and submit the Sample Withdrawal Form or other clear statement on our website If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods without delay and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to

In the city forest 3
CH-9400 Rorschach

to be returned or handed over. The deadline is deemed to have been met if you send the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.

Sample revocation form

If you want to cancel the contract, please fill out this form and send it back to

In the city forest 3
CH-9400 Rorschach

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
invoice number:
Ordered on:
Received on:
Name of the consumer:
Address of the consumer:
Signature of the consumer (only in case of communication on paper)

Right of withdrawal of the partners:
The respective declarations of revocation of our partners depend on the European and/or Swiss guidelines. You find this information under the respective BRAND NAME.

§ 4 Payment and invoice processing

The payment service provider is the company Stripe, which provides a choice of secure payment options for our customers. The payment for your purchases of goods takes place exclusively via the treeme Shop GmbH. With the payment by credit card a credit assessment can take place before conclusion of a contract on the part of the treeme Shop GmbH over our payment service provider Stripes.

§ 5 Delivery and return

The GmbH offers a world-wide dispatch of your goods. Thus no fixed delivery time of the shown products on the website can be indicated. If you have ordered several products at the same time, the individual products can be delivered at different times.
The GmbH and partners are likewise entitled to withdraw from the contract. In case of an already transacted payment, this is refunded to the buyer immediately.

The return takes place exclusively after consultation with the GmbH via email address:

In the event of a return, your account will be credited.

§ 6 Warranty

The warranty is subject to the legal regulations.
The products offered at are presented in the form of digital photographs of the real existing goods. Minor deviations between representation and reality do not constitute a defect of the ordered goods.

Despite comprehensive controls, it is unfortunately not always possible to exclude the possibility that defects may occur in our products. Should delivered products show obvious material or manufacturing defects, including transport damage, such defects must be reported immediately after receipt of the goods via our contact address:

For all defects of the purchased goods occurring during the legal warranty period, the legal claims for supplementary performance, for removal of defects / new delivery as well as - if the legal requirements are met - the further claims for reduction or withdrawal as well as compensation for damages, including compensation for the damage instead of performance as well as compensation for your futile expenses, shall apply at the choice of the buyer.

§ 7 Retention of title

The goods do not become the property of the purchaser until full payment has been received.

§ 8 Disclaimer for external links

Under we refer to our pages with links to other pages on the Internet. The following applies to all these links: We expressly declare that we have no influence on the design and content of the linked pages. Therefore we hereby expressly distance ourselves from all contents of all linked pages of third parties on and do not adopt these contents as our own. This declaration applies to all links shown and to all contents of the pages to which links lead.

§9 Image rights and measurement data

All image rights and measurement data on are owned by GmbH or our partners. A use without explicit written agreement is not permitted. We ask you therefore for understanding that any abuse can be pursued legally.

§ 10 Choice of law and validity

All legal disputes arising from or in connection with the purchase contract shall be governed exclusively by Swiss law to the exclusion of the UN Sales Convention. If individual passages of the AGB of treeme Shop GmbH or our partners should be invalid according to valid right, all other passages keep their validity. With appearance of the updated AGB older versions lose their validity.

§ 11 Place of performance and jurisdiction:

St Gallen / Switzerland is agreed as place of performance and jurisdiction for all deliveries. The law of Switzerland shall apply.
This declaration is valid without signature.

Status: July 2020


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